100% PASS QUIZ 2025 SALESFORCE UPDATED FIELD-SERVICE-CONSULTANT SURE PASS

100% Pass Quiz 2025 Salesforce Updated Field-Service-Consultant Sure Pass

100% Pass Quiz 2025 Salesforce Updated Field-Service-Consultant Sure Pass

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Salesforce Certified Field Service Consultant Sample Questions (Q64-Q69):

NEW QUESTION # 64
A Technician at Universal Containers (UC) is responsible for servicing multiple Assets at a customer site during a single visit. UC wants to minimize impact for the customer and consolidate work for its Technician.
What should the Consultant recommend to meet this requirement?

  • A. Create and schedule a Service Appointment with a single Work Order with Work Order Line Items for each Asset.
  • B. Create and schedule independent Work Orders for each Asset, each with a Service Appointment.
  • C. Create designated Time Slots to ensure appropriate time is held to accommodate these types of visits.
  • D. Create a single Work Order with Work Order Line Items for each Asset, each with a Service Appointment.

Answer: A


NEW QUESTION # 65
Universal Containers has dispatchers who can set up new territories, define new schedule policies, and control settings on the Gantt chart.
In addition to Field Service Lightning Dispatcher Permissions and the Field Service Lightning Dispatcher License, which permissions should a Consultant assign to the dispatchers?

  • A. Field Service Lightning Scheduling License
  • B. Field Service Lightning Admin Permissions
  • C. Field Service Lightning Standard Permissions
  • D. Field Service Lightning Mobile License

Answer: B

Explanation:
Explanation
Field Service Lightning Admin Permissions are required to set up new territories, define new schedule policies, and control settings on the Gantt chart. These permissions allow users to access and modify field service settings and objects.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_permissions.htm&type=5


NEW QUESTION # 66
Universal Containers is tracking customer issues in their call center. Sometimes this requires a technician to be on site at the Customer's location. What set of steps should a Consultant recommend to dispatch the technician?

  • A. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
  • B. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
  • C. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
  • D. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

Answer: C


NEW QUESTION # 67
The Org-Wide Default sharing for a Service Appointment is set to Private.
If the Service Appointment is cancelled, which users will have visibility to the record?

  • A. Assigned Resources, Qwner of Service Appointment and members of User Territory
  • B. Assigned Resources, Owner of Service Appointment and members of Service Territory
  • C. Owner of Service Appointment and members of Service Territory
  • D. Owner of Service Appointment and members of User Territory

Answer: B

Explanation:
Explanation
This option reflects the sharing rules for Service Appointments, which grant access to the assigned resources, the owner of the record, and the members of the service territory associated with the record. References:
https://help.salesforce.com/s/articleView?id=sf.fs_sharing_rules.htm&type=5


NEW QUESTION # 68
universal container UC want to track the asset lifecycle when equipment has been snapped out What should a consultant recommend to meet this requirement?

  • A. Add the field history tracking related list to the asset page and configure the product request object
  • B. Add the related asset related list to the asset page and configure the asset relationships object
  • C. Add the field history tracking related list to the assets page and configure the asset relationships object
  • D. Add the related asset related list to the asset page and configure the product request object

Answer: B

Explanation:
Explanation
The asset relationships object is used to track when equipment has been swapped out by creating parent-child relationships between assets. Adding the related asset related list to the asset page allows viewing and creating asset relationships from an asset record. Adding the field history tracking related list to the asset page would track field changes on an asset, but not asset relationships. Adding the product request related list to the asset page would allow requesting products from inventory for an asset, but not tracking asset relationships.
References: https://help.salesforce.com/s/articleView?id=sf.fs_asset_relationships_overview.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_asset_relationships_create.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.tracking_field_history.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.fs_product_requests.htm&type=5


NEW QUESTION # 69
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